06.29.12

Google says Ear Candles are Pharmaceutical Products?

Posted in Uncategorized at 8:59 pm by Administrator

I just got this email forwarded to me from one of the companies who sell ear candles online.  Apparently their ads have been pulled from Google Search several times over the last 4 weeks.  Google stated that the ads violated Google policy in that their “Ad Specialists” have decided that Ear Candles are Pharmaceutical items!!!!!!!

What chemicals are in Ear Candles that require a doctors prescription?

The Ear Candle Lady is OUTRAGED!

Here is the copy of the email Google sent:

____________________________________________________

Hi Marilyn,
I escalated your issue over to our Policy specialist team and they’ve confirmed that ear candles are one of our unapproved pharmaceutical products, so no ads may be run for them. For additional insight into why ear candles are a part of our unapproved products list, please see this article.
In regards to why you might be seeing other advertisements for ear candles appearing, it’s a result of our system not yet reviewing those particular accounts. I’ve already put a notation to have those accounts reviewed as soon as possible. In general, all ads pertaining to ear candles will eventually be taken down.
While we make every effort to ensure that ads which may violate our policies do not run prior to review, some ads may run on Google before our AdWords Specialists check them (which is what happened in your case for a few days). To assist in the process of removing ads that are in violation of our unapproved pharmaceuticals products policy, please fill out our ads complaint form here.
My apologies for any inconvenience but thank you for your understanding. Have a wonderful rest of your day!

Sincerely,

Chris W.
The Google AdWords Team

______________________________________________________________

PASS THIS ON TO EVERYONE YOU KNOW WHO USES EAR CANDLES!

I say we fill out the complaint form telling GOOGLE to shove it up their wazoo!  If you want to see ear candles available online, you really need to click on that link above and make a complaint against Google.

I’m stomping off now to start an avalanche of complaints!

6 Comments »

  1. DROEEN KRAMER said,

    July 6, 2012 at 5:19 pm

    ive been using ear candles for years and never onece had to have them prescribed from a dr… they were recommended to me from a friend who is onto natural wealthiness and yes she is a dr, but she told me at the time this is not a prescription medicine, this nis something she uses herself… to the people who sell this product that its pharmaceutical is totaly wrong and a lie, the pharmaceutical world doesnt recognize such a medical help.. because its all natural and not drugs.. they cant make tons of money on it. google is doing this to hurt the little mom and pop business, they must be very bored… i well by from the mom and pop businesses because all these big giants forgot where they came from… they werent always big …one time they were little too … and i well also join the EAR CANDLE LADY IN THIS, CAUSE SHE IS RIGHT…. thank you

  2. Joan T. Masters said,

    July 16, 2012 at 5:56 pm

    I find it baffling that Google isn’t able to interpret its’ own policy regarding ads. Ear candles do pose some small dangers if not used correctly; burning hair, or more seriously letting the wax drip into the ear canal. However, if used as directed and with some common sense they are safe and IMHO effective. It seems to me that if anything can be said to be up for debate it would be their efficacy, as they aren’t going to help if you have an infection, they are solely for removing excess wax from your ears, and I know not everyone thinks they work. What isn’t up for debate is that they are a pharmecutical product. If they were, the Plain People wouldn’t use them. That should be good enough for Google, whose Chief Council shoul ask his or her Dr. for a prescription and be laughed out of the office. Get a brain Google, although I suspect ad money from FDA approved drugs has more to do with this decision than a desire to protect the public!

  3. Administrator said,

    July 16, 2012 at 10:35 pm

    I totally agree, Joan. Thanks for spreading the word!

  4. Administrator said,

    July 16, 2012 at 10:39 pm

    Thanks Doreen for your comments.

  5. Steve said,

    July 19, 2012 at 5:41 pm

    This is crazy, we run an online store selling ear candles and just been hit by Googles disapprovals last week…there must be something we can do?! Since when does the FDA dictate what goes on directly in the UK, why is Google UK taking advice from FDA in the USA. Don’t we have the MSRA regulating us in the UK? (although they are probably don’t look too favorably at Ear Candling either)
    At least two brands of ear candles are Class IIa medical devices so doesn’t that count for anything?

  6. Administrator said,

    July 22, 2012 at 11:44 am

    Apparently Google wants the businesses to tell them why Ear Candles aren’t medical devices. The UK has a particular problem as Germany and other countries allow them to be classified as such. In the USA, where Google is based, the FDA would like them classified as medical devices so they can brand them unsafe and illegal. We are fighting it here in the USA because the FDA has made it clear what their intentions are regarding ear candles. It is, unfortunately, a political move as the FDA is funded by big pharmaceutical companies NOT the government as most people would assume. Big Pharma can’t make easy money with ear candles so they are pressuring the FDA to take care of it for them.

    Steve, you need to rewrite your ad (just rearrange the words a bit) and resubmit. Keep doing that with Google until they give you a “final warning” then call your Google “ad specalist” and tell them how long you’ve been advertising with them and to site the recent legal case with the FDA and the Ear Candle Association. You’ll have to find it ON GOOGLE’s SEARCH (ironic isn’t it?) but it shows where the FDA has stated that Ear Candles aren’t medical devices. It’s up to your ad specalist to approve YOUR ads and flag them so they won’t keep getting pulled.

    IT’s being done on a case by case basis. Just make sure you DO NOT mention the Class IIa designation. The USA based Google won’t approve your ads if you do.

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